Your Privacy Is Our Priority
winbix is committed to protecting the personal information of every member. This policy explains in detail how we collect, process, store and disclose your data in line with international data protection standards.
Layered Data Protection
We apply robust technical and organisational measures to ensure your personal information remains secure at every level.
256-bit SSL Encryption
All data transmitted between your device and winbix servers is protected with high-grade SSL encryption. Sensitive information such as passwords and payment details is never stored in plain text.
Secure Identity Verification
Our identity verification process is designed to prevent impersonation and account fraud. Information collected during registration is used solely for verification and regulatory compliance purposes.
No Third-Party Data Sales
winbix never sells, rents or trades member personal information to any third party for marketing purposes. Your data is only used to improve your experience on our platform.
Secure and Managed Servers
Your data is stored in data centres that comply with international security standards, with strict access controls and continuous monitoring. Data backups are performed regularly to ensure service continuity.
Data Control in Your Hands
winbix members have the right to access, correct and request deletion of their personal information. We provide clear channels for you to manage your privacy preferences with ease.
International Licensing Compliance
As a platform operating under international licensing, winbix is subject to strict compliance requirements relating to data protection, including KYC and AML procedures set by the relevant authorities.
winbix Privacy Policy
By registering or continuing to use the winbix platform, you are considered to have read, understood and agreed to all terms contained in this Privacy Policy. Please read this document carefully before using our services.
Introduction
winbix ("we", "our platform" or "winbix") is an online betting platform provider operating under international licensing. We value the trust you place in us when using our betting services, including slots, live casino, sports betting, roulette, Sic Bo and other games.
This Privacy Policy explains in detail the types of personal information we collect, the purposes for which it is used, how we protect it, and the rights you hold regarding your data. This policy applies to all users of the winbix.onl website and related platforms we operate.
If there are any material changes to this Privacy Policy, we will notify you via your registered email or a clear notification on our platform before the changes take effect.
Personal Information We Collect
In carrying out our services, winbix collects several categories of personal information from members and visitors to the platform. This collection is done directly from you or automatically when you use our platform.
Information you provide directly:
- Full name, date of birth and MyKad number or valid identification document
- Email address, mobile phone number and mailing address
- Account username and password (stored in encrypted form)
- E-wallet account information such as Touch 'n Go eWallet, DuitNow and bank accounts for deposit and withdrawal purposes
- Documents submitted during the identity verification (KYC) process
- Records of communications you have with our customer support team
Information collected automatically:
- IP address, device type and internet browser information
- Access log data including date, time and pages visited
- Financial transaction records including deposits, withdrawals and bets
- Game history and betting activity on the platform
- Cookie data and related tracking technologies
Purposes for Using Information
The personal information we collect is used for legitimate and necessary purposes in operating a safe, fair and transparent online betting service. The main purposes for which data is used are as follows:
- Registration and account management — allowing you to open an account, log in and manage your personal settings on the winbix platform.
- Identity verification (KYC) — fulfilling legal compliance requirements relating to age verification, identity and source of funds in line with the international licensing guidelines we adhere to.
- Financial transaction processing — processing deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, and handling your withdrawals securely.
- Fraud prevention and security — detecting and investigating suspicious activity, protecting the platform from misuse, and ensuring a fair betting environment for all members.
- Customer support — helping you resolve queries and account-related issues via live chat and our support email operating 24/7.
- Legal and regulatory compliance — meeting the reporting and disclosure requirements set by the relevant authorities and licensing bodies.
- Responsible gambling — identifying concerning usage patterns and providing appropriate self-protection tools to assist members who need them.
Sharing and Disclosure of Information
winbix takes its data protection commitment very seriously. We do not disclose member personal information to outside parties except in the following circumstances:
- Authorised service providers — third parties who assist us in operating the platform, including payment processors, game platform providers, and cybersecurity services. All such parties are bound by strict confidentiality agreements.
- Legal obligations — where we are required to do so by court order, direction from a regulatory body or any lawful authority.
- Protection of rights and safety — in cases involving fraud, security threats or serious breaches of our platform's Terms & Conditions.
In all of the above circumstances, we only disclose the minimum necessary information. winbix never permits third parties to use your data for their own independent marketing purposes or commercial analytics.
Use of Cookies and Tracking Technologies
The winbix platform uses cookies and similar tracking technologies to improve your experience, maintain login session security, and understand how members use our platform.
Types of cookies we use:
- Essential cookies — required for basic platform functions such as login session verification and security settings. These cookies cannot be disabled without affecting your use of the platform.
- Performance cookies — collect anonymous information about how pages are used to help us improve the overall user experience.
- Preference cookies — store your language choice, display settings and other preferences so you do not need to set them again on each visit.
You can manage cookie settings through your internet browser options. However, disabling essential cookies may affect certain platform functions such as login and account management.
Data Security Measures
We implement multiple layers of technical controls and internal procedures to protect your personal information from unauthorised access, loss, misuse or alteration.
- Encryption of sensitive data using SSL/TLS protocols during transmission
- Passwords are stored using strong cryptographic hashing functions
- Internal access controls that restrict member information to authorised staff only
- Continuous system monitoring to detect and respond to security threats
- Regular security assessments and internal audits by our IT team
- Secure data backups performed on a regular basis
While we take these measures, no system can be guaranteed 100% secure. In the event of a data security incident affecting your personal information, we will notify you within a reasonable timeframe in line with our licensing obligations.
Information Retention Period
winbix retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or to comply with applicable legal and regulatory requirements.
Financial transaction records and KYC information are retained for the minimum period required by the licensing authority and applicable anti-money laundering (AML) regulations. Once the mandatory retention period has ended, data will be deleted or anonymised in accordance with secure procedures.
If you close your account, we will retain the minimum necessary personal information for the period required by law before permanent deletion is carried out.
Cross-Border Data Transfers
As an international platform, your data may be processed or stored on servers located outside Malaysia. In every case of cross-border data transfer, we ensure that a level of protection comparable to the standards applicable in Malaysia is provided for your personal information.
We only transfer data to parties bound by data processing agreements that comply with recognised international protection standards. You agree to this data transfer when using the winbix platform.
Your Privacy Rights as a winbix Member
You have certain rights regarding your personal information. We respect and facilitate the exercise of these rights.
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted to our customer support team via email or live chat.
Right to Rectification
If the information we hold is inaccurate or out of date, you have the right to request a correction. Log in to your account and update your profile information, or contact our support team.
Right to Erasure
You may request the deletion of your personal information under certain circumstances. This request is subject to our legal obligations to retain certain records for a specified period.
Right to Object
You have the right to object to the processing of your personal information in certain situations, including processing for direct marketing purposes where applicable.
Right to Data Portability
Under certain circumstances, you have the right to receive the data you have provided to us in a usable format and to transfer it to another service provider.
Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing carried out prior to the withdrawal.
To exercise any of the above rights, please contact our Privacy team via email at [email protected] or through our 24/7 live chat. We will respond to your request within a reasonable timeframe.
Privacy-Related Frequently Asked Questions
Bet with Confidence on a Platform That Puts Your Privacy First
Register a winbix account and enjoy a 150% welcome bonus of up to RM888 on a platform that keeps your data safe and private at all times.
For players aged 21 and above only. Bet responsibly.